Fill in the fields below and we'll generate a clear, professional cancellation policy you can use on your booking page, website, or client communications. Takes 30 seconds.
Without a clear policy, clients have no reason to cancel in advance. An empty slot at short notice cannot be filled, but a slot freed up 24 hours ahead often can be. Policies also protect you from difficult conversations. When expectations are set at booking time, there are fewer disputes.
You don't need to be harsh to be effective. A firm, clearly-worded policy communicated consistently reduces last-minute cancellations by creating a social contract with clients before they even step through the door.
Booking confirmation message
Include a short version so clients see it immediately after booking.
Appointment reminder messages
Remind clients of the policy in your 48-hour and 2-hour reminders.
Your booking page or website
Add it to the page footer or a dedicated policy section.
Instagram bio or Linktree
Link to a page with your policy for clients who find you on social media.
In-salon signage
A small printed notice near the reception desk reinforces the policy in person.
What should a salon cancellation policy include?
A good salon cancellation policy should state the minimum notice required to cancel without a fee, the fee structure for late cancellations and no-shows, any grace period for late arrivals, and how clients can cancel or reschedule. It should also mention consequences for repeat cancellations.
How much should a salon charge for late cancellations?
Most salons charge between 25% and 50% of the service value for cancellations within 24 hours, and 50% to 100% for no-shows. The right amount depends on your service prices and client base. Higher-ticket services like colour treatments often justify higher fees.
How do I enforce a cancellation policy without upsetting clients?
The key is transparency. Share your policy at booking time, include it in confirmation messages, and remind clients when their appointment is approaching. When clients are reminded of the policy in advance, most will respect it. Those who do not will have been warned.
Should I require deposits instead of charging after?
Deposits are more effective than post-appointment charges because the money is already collected. A 25 to 50% deposit at booking time reduces no-shows significantly because clients have something to lose. Some salons use deposits only for first-time clients or high-value appointments.
Can I copy this policy directly onto my booking page?
Yes. The generated policy is plain text that you can paste into your booking platform, website, or Instagram bio link page. You may want to format it for your brand style, but the content is ready to use.